QUALIFICATIONS AND JOB DESCRIPTION
- Bachelor Degree
- 1-2 years work/internship experience in the logistics industry is preferred
- Fluency in English is a must
- Strong verbal communication requirement with customers via phone
- Excellent command of MS-Office tools
- Excellent verbal and written communication skills. Ability to communicate effectively at all levels, both within UPS and with customers
- Strong organizational, planning and time management skills and ability to deal with and follow up on multiple complex customer issues at the same time
- Residence of Istanbul-European side is preferred
JOB DESCRIPTION
- Expand customer portfolio with strong phone call presence and experience
- Maintain relationships with customers by assisting them with general inquiries or pricing requests, support resolving service issues or to position additional UPS’ products and services
- Maintain ownership of queries through to resolution, ensuring that the customer (and any other UPS function if required) receives regular updates at appropriate intervals
- Keep Sales and Operations informed about any special customer requirements and changes
- Pro-active customer service for “Must Keep” customers
- Enter and maintain new opportunities in UPS system (TEAMS or successor system)
- Analyze sales KPI's maintain up-to-date knowledge of UPS products, services and processes
