Ip/Mpls Support Engineer İş İlanı

GENEL NİTELİKLER

Qualifications

• University degree from Electronics, Telecommunications, or Computer Engineering departments
• Good command of both written and spoken English (valid TOEFL or IELTS test scores will be considered as a plus)
• Having a valid network certification (CCNP, HCNP)
• Having in depth technical knowledge and support experience of data network Technologies and protocols dynamic routing protocols (RIP, OSPF , EIGRP, ISIS , BGP), VPN technologies (L2VPN, L3VPN, GRE , IPSEC ), MPLS technologies (MPLS LDP , MPLS TE , BGP MPLS VPN , L2VPN) of vendors Cisco, Juniper, ZTE, Nokia / ALU, Huawei
• Familiarity with other Network Services and Features such as DHCP , NAT, NTP, SNMP, AAA, PPP, PPPoE and RADIUS Protocols
• Preferably has the Unix / Linux / Windows Server environment knowledge
• Preferably has Python scripting experience
• Strong communication skills both at an individual and team level
• Ability to prepare comprehensive reports and present ideas clearly and concisely in written and oral form
• Having a valid driving license
• Preferably living on the Anatolian side of Istanbul or Ankara
• No restriction for both national and international occasional travel

Job Description

• Support ticket handling within SLA requirements
• Troubleshooting the issues reported by the customer in timely manner, and escalating to the vendor when necessary
• Ensuring the cases are resolved completely, and in case of temporary solutions, following up the process until it resolves permanently
• Collecting / preparing the root cause analysis report and share with the customer
• Preparing health check analysis, highlighting the pain points and suggest remedies
• Preparing periodic reports and coordinating the customer meetings
• Providing on-site support when necessary
• Providing end-to-end service support attitude including Ethernet and IP services of operators and other customer's networks
• Scripting the manuel daily activities when possible
• Analyzing network issues using related packet capturing and monitoring tools
• Working closely with solution, product, planning, and sales departments as needed- University degree from Electronics, Telecommunications, or Computer Engineering departments

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