IT Specialist - Sunglass Hut İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
About Sunglass Hut
Luxottica is a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Arnette, Costa del Mar and Alain Mikli, as well as licensed brands including Giorgio Armani, Burberry, Bvlgari, Chanel, Coach, Dolce&Gabbana, Michael Kors, Prada, Ralph Lauren, Tiffany & Co., Valentino and Versace. Sunglass Hut, a strong retail brand of Luxottica, founded in 1971 and has grown into one of the world’s leading destinations for the most sought-after high quality and performance sunglass brands. Stores can be found in fashionable shopping districts across the globe, from the Americas, Europe and the Middle East to Australia, South Africa, China and Southeast Asia. Sunglass Hut operated a retail network of 3,429 stores worldwide, including 3,250 corporate stores and 179 franchised locations mainly in the Middle East, Latin America and India. In North America alone, the Company operated 1,812 Sunglass Hut core stores.
We are looking for an IT Specialist who will make a difference in our Turkey team with the energy she/he has. Do you want to join us?
Job Description
As an IT Specialist, you will work closely with the Italy retail organization, the Global and Local IT Teams and our vendors. The role can entail working with a wide range of technical solutions in our store environment, such as Back Office Systems, In Store Wi-Fi, Customer Counters, Digital Windows, DVRs, IP Phones, Tablets as well as in our office environment. You will provide technical assistance such as troubleshooting on malfunction software, hardware, perform local installations and adjustments and hand out office equipment to our offices. Everything you do is with the goal to improve the everyday life for our stores and office staff, and by that secure a good customer experience.
Your responsibilities include but are not limited to:
- Act as the link between IT Teams within the Global IT organization or centrally located support and the local site where tech products/services are installed and used.
- Work closely with local and global vendors to maintain an optimal operation of our stores including handling and resolution of incidents.
- Coordinate new store opening, relocation and closing with different IT support vendors.
- Installing, configuring and upgrading tech products and equipment.
- Troubleshooting, diagnosing and fixing a range of technical and/or user problems related to the site where the products/services are installed.
- Create and update documentation about installations.
- Report to and communicate with service responsible about the assignment status and outcomes.
- Ensure that configuration and asset information is correct and up to date.
- Configure, document and hand out office equipment such as PC, Laptops or mobile devices.
Qualifications
Your skills and background:
- Minimum Bachelor’s Degree in a computer science or a technology is required.
- 2-3 years of experience at similar role, preferably in retail industry.
- Excellent verbal and written communication skills in English.
- Knowledge about physical system room architecture and different components such as network routing and switching, UPS, servers and backup/storage solutions.
- Good knowledge about common office equipment and technology such as printers, PC/laptops, LAN, Wi-Fi, screens and mobile devices.
- Experience and/or knowledge about Service Desk/Help Desk ticketing systems.
- Excellent Office Platform front and backend skills.
- Team player with a flexible and adaptable attitude.
- Display structured, strong planning, and executing skills together with a “can-do attitude” and a self-motivating way of working.
- Possess positive attitude when looking for improvements and finding new opportunities is a natural part of your way of working.
- No military obligation for male candidates.
Required competencies to be successful in this role:
- Project Management
- Business Analytics/Analysis
- Critical Thinking
- Analysis/Investigation
- Change Agent
- Strategic Technology Planning
- Striving for Service Excellence
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