We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 36 countries across five continents, with more than 70,000 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust & Safety. We believe the ‘Majorel difference’ to be our culture of entrepreneurship.
As Majorel Türkiye, with more than 4,000 teammates in 7 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.
Our Mission
We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further.
Our Vision
Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.
We serve customers across the world through our 70,000+ people based in 36 countries across 5 continents with 60 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.
General Qualifications:
· Bachelor’s degree in related area
· Minimum 4 years experience gained in Learning & Development Processes
· Good knowledge of MS Office (advanced level Excel and PowerPoint)
· Good knowledge of both written and spoken of English
· Having strong communication and planning skills
· Able to work as a team player progress with a cooperation perspective
· Able to work with solution and goal oriented
· Taking initiative and decision making skills
· Have a customer-oriented service approach
· Progressing with a detail-oriented perspective
· Open to feedback
· Adaptable to change quickly
· Self-motivation and positive attitude with high level of energy
Job Description:
· Designing and implementing learning & development processes by considering the efficiency and needs of the organization
· Analyzing training needs, organizing trainings, following up the budget
· Measuring and reporting educational efficiency and creating action plans
· Carrying out the training process according to the outputs of the performance and competence development reports
· Creating internal training courses and acting as an internal trainer
· Preparing learning and development activity reports
· When necessary, carrying out studies such as inventory in accordance with the needs of the organization