Müşteri Destek Uzmanı İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Required Education and Experience:
- Bachelor's degree,
- Experience in Customer Service is preferred,
- Excellent reading, writing & oral proficiency in the English language,
- Previous customer service, hotel, and/or related experience are helpful,
- Multiple languages are beneficial but are not required,
- Good attention to detail,
- Ability to multitask,
- Good communication skills,
- Proficient in Microsoft Office productivity programs, general Internet programs,
- Work well under pressure requires being a team player.
Description of Key Tasks and Responsibilities:
- Responding to customer queries in a timely and accurate way, via phone or email,
- Identifying customer needs and helping customers use specific features,
- Analyzing and reporting product malfunctions,
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience,
- Provide troubleshooting assistance for customer orders, account statuses, and relevant problems.
