QUALIFICATIONS AND JOB DESCRIPTION
QUALIFICATIONS
- Bachelor's degree in Computer/Telecommunications/Electrical/Electronic Engineering etc.
- Excellent command of written and spoken English
- Good knowledge of telecommunications products, services, technologies, and technical solutions.
- Experience with Huawei, Nokia, Juniper, Cisco products for Transmission & IP domain
- Knowledge in OSS/BSS solutions, experience in business transformation programs
- Great problem-solving ability
- Structured and analytical thinking
- Customer-oriented
- Ability to work with international business units
- Ability to work under pressure
- Excellent interpersonal and communication skills
- No military obligation for male candidates
JOB DESCRIPTION
- 2nd Level technical support to NOC and customers during advanced troubleshooting issues
- Technical support during service implementation and activation
- Plan and apply advanced documentation projects
- Search for chronic or reoccurring issues and initiate/handle fault fixing
- Work with customers on problem escalations to ensure issues are resolved in a timely and accurate manner
- Organize service reviews and improvement meetings with customers & service providers
- Guarantee the highest-level support for internal and external customers
- Proactive analysis and trending of statistical data and performance reporting to identify recurrent problems and potential issues
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