Operation Manager İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
We are looking for a experienced "Operation Manager" to join the professional team of our corporate firm.
JOB DESCRIPTION
- Responsible for business development, operation management, job analysis, manpower planning and training.
- Manage service level agreements with technical and logistic partners.
- Continuously develop, adapt and update standard operating procedures (SOP) for various areas of our E-commerce business.
- Oversee order processing, picking, packing, and logistics operations and teams.
- Ensure strategies to manage backlogs and handle fulfillment challenges for future business development.
- Monitor day-to-day activity on the site and its overall performance to achieve goals.
- Ensure to improve online user experience, increasing website traffic and sales, and develop brand loyalty.
- Keep records of customer interactions, process customer accounts and file documents.
- Monitor to ensure order placement, refunds or product exchange, resolve service. problems by root cause analyzing of customer's complaints.
- Ensure product handover to the delivery department and track on time delivery.
- Handle the team with the leadership, training and developing the team member for business development and good work environment.
- Leads the commercial & supply chain team in executing best practices and measuring performance through agreed upon Key Performance Indicators (KPIs).
- Develop and manage the e-commerce team budget, Commercial Planning on new product launches.
- High degree of familiarity with driving conversion through Facebook, YouTube, Email, Google and Amazon advertising.
QUALIFICATIONS
- A bachelor's degree in marketing, mathematics, business administration, or related field.
- Preferred Professional Certification: Preferred Professional Certification: Digital Marketing, SEO, E-Commerce Operations
- At least 2 years of experience in managing e-commerce lead role, Customer Relationship Management (CRM), Digital Marketing, e-Commerce Operation, E-commerce Supply Chain, SEO and Digital.
- Experience to E-commerce Marketing & Management, Retail Store/Multi-Vendor Market Place.
- Advanced ability to write and edit content.
- Good experience & knowledge of the e-commerce sector and e-commerce business development.
- Skills Required: Any reputed e-commerce company, e-Commerce Operation
