Reception Agent İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
RECEPTION AGENT
Main Duties:
- Answer all calls within three rings, using Fairmont Quasar Istanbul greeting standards.
- Prepare for Guest arrivals in accordance with Fairmont Quasar Istanbul procedures, including special request reservations and VIP Guests.
- To provide a professional and timely check in service for arriving hotel Guests which adheres to Fairmont Quasar Istanbul’s policies and procedures
- To ensure that security protocol is adhered to regarding Guest ID and issuing of keys
- Maintain the Guest profiles in Opera using information gathered upon check in
- To ensure that Guest details are kept confidential and not distributed to any unauthorized personnel.
- Inform guests of all facilities and services available within the hotel
- To handle Guest requests and complaints according to Fairmont Quasar Istanbul’s policies and procedures.
- To provide a professional and timely check out service to Guests which adheres to Fairmont Quasar Istanbul’s policies and procedures.
- To deal with Guest accounts, including payments, deposits, exchanges, adjustments and disputed charges and PM accounts according to hotel procedures.
- Maintain and balance a cash float according to hotel procedures.
- Complete any reports as stipulated by the Front Office Manager
- Constantly reviewing performance and operations of yourself and the department, offering suggestions for improvement.
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