Starbucks CRM Supervisor İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Kuwait-based Alshaya Group started to operate in the Turkish market in 2002 with the objective of undertaking retailing activities within the framework of the Group's Turkish operating rights for major international brands. Today, the group represents a portfolio of world's best known international brands in Turkey, managing their retail franchise operations in segments including Fashion, Food, Health & Beauty.
Franchise portfolio includes Bath and Body Works, Le Pain Quotidien, Pinkberry, Shake Shack, Starbucks, The Body Shop and Victoria's Secret in Turkey.
Alshaya Group’s operations are based on the vision of "Being one of the world's leading retailers, managing world's best known brands in profitable, value-building partnerships," with a corporate culture that rewards "Think Big," "Act Small," and "Be You" is currently looking for CRM Supervisor to join its Starbucks division.
Qualifications :
- Bachelor's degree from a reputable university,
- Minimum 4 years experience in CRM and/or Analytical role with a focus on segmentation, campaign management, optimization, data analysis and reporting,
- Fluency in English, both written and spoken,
- Excellent skills in MS Office applications,
- Working knowledge in SQL and basic statistics,
- Good communication and analytical skills, strategic point of view.
Job Description :
- Produce analysis and reports of marketing studies for CRM's target,
- Prepare and publish the domestic and international periodical CRM KPI reports in time,
- Provides instant reporting/analysis requests via CRM Dynamics platform,
- Support relevant units by analyzing the customers,
- Execute and manage segmentation studies,
- Determine target groups in target market campaigns,
- Support campaign management to create data analysis and campaign results,
- Identifies and executes projects including proposals to develop data (profiling, reporting, dashboard etc.) within CRM applications,
- Manage Data Center efforts to provide interpretation of data from platforms such as Case, Mobile Application, Call Center, Google Analytics.
