Technical Account Manager İş İlanları

QUALIFICATIONS AND JOB DESCRIPTION

NGN is a global system integrator operating in Turkey and Middle East since 2005. The main focus of NGN is to create business solutions for complex information, computing, telecom, and engineering systems. NGN provides consultancy, implementation and support services in the following areas: Data Centers and cloud solutions; Call Centers and Network Infrastructure; IT Infrastructure Services; Information and Network Security; Advanced Analytics and Reporting, Big Data; Application Development; Business and ITIL/ITSM Processes; Building Information Modeling (BIM) and Smart Cities; Transportation and Logistics Processes; IT Outsourcing; Virtual Reality and 3D solutions; Internet of Things and Blockchain Technologies. Providing services to many national and international companies in different sectors including banking and finance, production, public, retail and energy, NGN has so far completed hundreds of big scale projects that improve business efficiency and continuity. We are looking for "Technical Account Manager" to work in NGN Turkey; the candidate should have the following qualifications;

Qualifications:

Bachelor’s degree in engineering, Computer Science or relevant field
At least 6 years work experience in network,system, security or customer datacenter technical solutions position fields,
Proven min. 5 years work experience as a Technical account manager
Solid technical background with hands on experience in digital technologies
An ability to gasp customers’ needs and suggest timely solutions
Experience in selling solutions into enterprise environments.
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Excellent command of English language.
Availability for short travels abroad.

Responsibilities:

Provide technical support for customers to support pre-sales and post-sales processes
Address all product-related queries on time
Train customers to use products effectively
Provide developers with customers’ feedback to help identify potential new features or products
Report on product performance
Identify solutions to reduce support costs
Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
Liaise with the sales department to win new business and increase sales
Establish best practices
Keep track of sales performance metrics

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