Business Solutions Associate (Crm) İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

We are looking for a Business Solutions Associate (CRM) who is willing :

Requirements;

·

· BSc or MSc degree in Industrial Engineering, Mathematics Engineering,

Information Systems Engineering or related discipline,

· 3-4 years experience business analysis, projej & process management including end user and operation support for IT -Software Solutions,

· Knowledge and experience in SAP Projects in retail industry (it.POS is a plus ),

· Knowledge on campaign and loyalty management tools (Microsoft Dynamics

is a plus),

· Strong knowledge of Microsoft SQL Server, T-SQL and be able to write complex queries to extraction and validation of data,

· Strong analytical skills and problem-solving abilities,

· Excellent interpersonal skills and the ability to work cooperatively in a high- performing team with business units,

· Excellent problem solving and planning skills,

· Ability to understand and find appropriate solutions for issues,

· Capability to work with strict deadlines,

· Excellent command of both written and spoken English,

· Excellent knowledge of MS Office Applications.

Key duties;

· Responsible for the business and technical analysis of the CRM and Loyalty processes integrated with SAP,

· Monitor transactions of any marketing campaign for data consistency in systems,

· Povide necessary coordination with internal resources and third parties/vendors for the flawless execution of operation in line with the needs of the departments,

· Managing SLA about delivery of services and solving operational issues in SLA limits,

· Report and escalate to management as needed,

· Monitor systems and processes to be finalized successfully,

· Prepares and updates user manuals, creates documentation for changes and develops user manuals to communicate changes and fixes effectively.

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