CRM & Projects Manager İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Qualifications
•Bachelor’s degree in related fields,
•Minimum 3 years of experience in CRM and/or Customer Program •Management, Campaign Management, Segmentation, Analytical Reporting, Loyalty Program Management preferably in service industry,
•Advanced knowledge of MS Dynamics and Qlikview is an asset,
•Experienced in Big Data and Unstructured Data System, Relational Database Management System (RDBMS), Data Mining and Business Intelligence,
•Experienced in developing projects in different databases,
•MS Excel advanced user (functions, pivot table, macro),
•Excellent written and verbal communication skills in English,
•Strength in planning, strategy, analysis and problem solving,
•Ability to understand, review, and explain the details of complex analyses involving large data sets and many variables,
•Proven ability in synthesizing and interpreting data and customer insights into successful marketing strategies,
•Able to interact with and manage stakeholders; work together across boundaries internally and externally,
•Effective planning and organization skills with a proactive attitude and ability to troubleshoot,
•High sense of customer orientation,
•Must possess the ability to work in a dynamic, service-oriented environment,
•Able to work in challenging and demanding environment and manage stress,
•A respected and credible manager caring and closely following his/her team members. Possess the abilities to manage, coach and develop direct reports,
•Open to change, curious, search and follow market trends in CRM,
Shows passion about the products.
Job Description
•Define Turkey CRM strategy and develop action plans accordingly,
•Determine existing and potential consumer behaviors, make analysis and modeling studies within the database, develop action plans and projects,
•Analyze the needs & skin type of the consumers, prepare and conduct customized projects to satisfy these needs,
•Make segmentations by analyzing the consumption habits of the consumers, create and implement action plans to increase loyalty,
•Identify areas of development in marketing and guest satisfaction activities; develop strategic sales-oriented approaches, projects and campaign proposals,
•Provide application recommendations for the development of guest database infrastructure, ensure the integration with other applications in the company and coordinate infrastructure development needs with IT department,
•Ensure the realization of measurable return analysis by identifying existing risks and new business opportunities.
