CRM Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Sephora is the world’s most loved beauty community, offering a unique retail experience for passionate clients and innovative beauty brands, encouraging them to be fearless in their creativity and self-expression.At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster than the market. With our 2 600 stores & corners in 38 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora’s own brand, Sephora Collection. Beautifying people’s lives is a full-time challenge that our more than 40 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future with Sephora.
Sephora has been active in Turkey since 2007, with 40 stores and online in 9 different cities. As Sephora Turkey, we are looking for a “CRM Specialist” with the following skills and qualifications;
QUALIFICATIONS
- University degree in related fields (Business Administration, Economy …)
- Minimum 3 years CRM , marketing, client marketing or retail experience
- Good Excel knowledge is must
- Good command of English
- Team player
- Ability to self-organizing, self disciplined and systematic working
- Ability to assess reason-result analysis, take necessary actions
- Strong multistasking and follow up
- Eager to learning and development
- Avoid to military service obligation for male candidates
JOB DESCRIPTION
- Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company’s brand value.
- Manage all CRM and Client Marketing activities in accordance with the yearly animation plan.
- Manage CRM communications and email campaigns, working closely with team members to seamlessly coordinate the end to end management of CRM and database direct marketing across Sephora Turkey
- Drive a continuously improving customer engagement plan, ensuring alignment with central CRM, ecommerce and category/brand peers, delivering a customer-first offering on all key marketing initiatives and customer engagement strategies.
- Take ownership for recruitment, retention and communication with customers directly, via stores & online.
- Plan and execute CRM strategies across the board with a focus on encouraging user engagement, retention and loyalty.
- Deliver and track all email & SMS campaigns.
- Create and lead projects in order to increase cardholders’ turnover & purchase frequency through efficient CRM offers & campaigns.
- Implement and lead successfully all CRM and main KCP campaigns in the company both online and offline
- Manage and track after sales services including call center.
