CRM Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
GENERAL QUALIFICATIONS
- Minimum 2 years of experience in CRM or releated departments in businesses, online retail sector will be an asset.
- Graduation from one of the following departments; statistics, business administration, marketing, industrial engineering or mathematics.
- Good command of English.
- Knowledge about web technologies and Bl tools.
- Experience in customer segmentation and marketing communications.
- Knowledge about SQL and data mining processes.
- Strong analytical skills with problem solving and detail oriented mindset.
JOB DESCRIPTION
- Execution of the CRM (Customer Relationship Management) strategy to support new member acquisition and customer retention.
- Analyze customer data to conduct and develop segmentation.
- Create and optimize customer journeys to improve customer experience and retention.
- Determine target groups for campaigns and announcements.
- Execution of the marketing communication processes ( Email, SMS,WebPush) and provide reports.
- Implement ,test and optimize the marketing automation processes.
- Manage and improve the quality of the customer database with IT teams and 3rd party providers in accordance with the laws.
