Guest Experience Manager İş İlanı
İşveren Hakkında
- Novotel Bosphorus İstanbul
- İstanbul(Avr.)(Beyoğlu)
- Turizm
GENEL NİTELİKLER
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Bachelor’s Degree in Hospitality.
- Minimum 2 years relevant experience, international hotel experience is preferred.
- Fluent English both written and spoken.
- Good command of Opera and Microsoft Office.
- Good team player, working well with other departments and co-workers.
- Able to work under pressure and within tight deadlines of hotel industry.
- Ability to focus attention on guest needs, remain calm and courteous at all times.
WHAT YOU WILL BE DOING:
- Driving a guest centric culture in the hotel and create awareness and understanding among all hotel teams on the importance of guest experience.
- Resolve guests’ complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of guest satisfaction and quality
- Leads and supports all guest experience initiatives at the property.
- Have direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
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