Guest Relations Supervisor İş İlanları

QUALIFICATIONS AND JOB DESCRIPTION

Six Senses Kaplankaya presents a mosaic of architecture, history and art, and is within easy reach many famed archaeological sites. There are 141 guestrooms including six suites (75 in the main building and 66 Ridge Villas), all boasting stunning views to the Aegean Sea. Aegean & Mediterranean-inspired fresh, sustainable cuisine interwoven with Turkish elements and flavors is the overarching theme of three dining venues, introducing ‘Eat with Six Senses’ concept by sourcing local and fresh products. The expansive 10,000 square meter Spa, Fitness and Health & Healing Center offers guests and residents a truly integrative approach to optimal wellness. Six Senses Kaplankaya is an idyllic destination for celebrations. It also has facilities to accommodate team-building programs. With many excellent guest experiences on offer, the resort can customize activities to suit active guests and guests who prefer to simply sit back and relax.

Scope

To direct & co-ordinate the reception experience ensuring maximum customer satisfaction by providing an efficient multi-lingual guest contact function that addresses the day to day needs of the resort’s guests.
Prepares duty rosters for the guest service hosts.
To greet guests on arrival at the hotel and conduct check-in and registration procedures.
Ensures rooms are checked prior to guests check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
Implement and maintain guest recognition program.
Handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.
Conduct inspections of the public areas of the main lobby ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.
Entertain guests as and when appropriate.
Assist the cashiers with guest billing procedures.
Ensure that guest checks out arrangements are in order, and to bid the guests farewell.
Carry out administrative requirements as directed.
Assists in the selection, training and evaluation of guest relation hosts
Duties at the resort include ensuring that everything is in order before guest arrives, reviewing the guest list to check special requirements, greeting guest and providing information on facilities.
Attending to all guests’ requests in an efficient and timely manner.
Complete knowledge of Six Senses - policies and procedures; rules and regulations, facilities and services, full range of frontline services & operations.
Check all rooms that are handed back from Housekeeping prior to the guest’s arrival.
Greet guests on arrival at the resort and complete the check-in procedures and registration card then deliver the competed document to reception together with any other necessary paperwork.
Ensure that all guests are made familiar with their room by explaining the workings of all controls.
Assist in maintaining guest history files that are kept up to date and to maintain the GR’s log book on a daily basis.
Maintain up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
Assist in the unpacking and packing of garments and if required deal with all requests for pressing and laundering.
Ensure the mini-bar stocks are maintained, products are within the expiry date and replenished on a daily basis in the guest room.
Conduct resort site inspections when directed.
Ensure that all guests are made fully aware of the services and facilities available to them.
Up sell all resort, spa, experiences and restaurant facilities.
Complete any other duty assigned to them by their manager/supervisor.
Arrive on time in full uniform in accordance with the company grooming guideline.

Qualifications

BA/BSc in Hospitality management or related field.
Excellent written and verbal skills both in English and Turkish.
Proficient in MS Office and PMS systems, familiar with various Hotel booking platforms.
Excellent sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
Great attention to details.
Exceptional customer relationship skills, especially with individual high profile customers.
Demonstrate excellent communication, counseling, decision-making, and organizational skills.
Responsive, engaged and interactive with capability of building strong positive team.
Visibly proactive with excellent organizational skills, capable of providing focused leadership.
Creative and innovative, capable of delivering products and services that will differentiate in the region’s luxury hotel market.
Energetic with a positive attitude.
Able to converse and resolve guest complaints/issues in a calm and professional manner.
Can identify priorities and effectively execute tasks/projects accordingly and in a timely manner.
Customer service driven and hands on.
Great senses of anticipation.
Ability to work flexible hours.
Great focus on guest satisfaction.

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