Guest Relations Supervisor İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
“Guest Relations Supervisor”
- Experience in Guest Services, with a strong knowledge of Hotel and surrounding areas
- Exceptional interpersonal skills to enhance the servicestandards throughout the operation
- Excellent communication, guest service and time management skills
- Able to organize, plan ahead and manage workload
- A team player , Ability to work effectively in an innovative, fast-paced and multi-tasked environment
- Knowledge of the hotel industry, the hotel boutique concept and Hotel culture
- Excellent computer skills, specifically Microsoft Office and use of the Fideliio
- College or University degree preferred in Hospitality/Customer Service or a minimum of 2 years experience
- Excellent written and verbal communication skills in English German Russian and Arabic
İŞ TANIMI
- Always greet guests in a friendly and professional manner according to Hotel standards
- Engage each guest as a unique individual and listen attentively to their requests
- Perform accurate check-ins and check-outs of guests daily
- Answer the telephone in a timely and professional manner
- Make reservations over the phone and in person
- Run daily reports to check reservations for accuracy and identify any special requests
- Anticipate and address guest’s service needs
- Listen to guest’s complaints or concerns and resolve their issue in a timely manner
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
- Comply with the Hotel Policies, Procedures and Code of Ethics
- Performs any additional tasks which are assigned by management
- Keep work area neat and tidy
- Uniform and personal appearance are kept clean and professional
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