IT Support Specialist / Senior Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Established in 2013, İstanbul, Gen Era is a leading product and service provider in diagnostics and life sciences. Gen Era offers a broad range of molecular diagnostic tests, reagents, as well as instruments of high technology and quality. With the power of distributorship supported by high skilled and experienced team, Gen Era succeeded to alter the understanding of laboratory services in Turkey and became a pioneer in diagnostics.
We are looking for a "IT Support Specialist / Senior Specialist" to join our IT team!
Qualifications
- Bachelor's Degree in Engineering preferably computer science or information technology.
- Minimum 5 years of experience in tech support or a similar role
- Certification in Microsoft, Linux, or Cisco is plus.
- Excellent interpersonal and communication skills, ability to self-motivate.
- Attention to detail and good problem-solving skills.
- Fluent English communication skills.
- Proficiency in Windows/Linux/MS SQL
- Excellent knowledge of networking protocols and components
- Experience with remote desktop applications and help desk software
Job Description
- Ensure business IT software and hardware runs smoothly.
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Assisting with IT equipment sourcing and budgeting
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Identify gaps in the support process and amend it accordingly
- Provide support, including procedural documentation and relevant reports
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritize and manage many open cases at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Test and evaluate new technology
- Providing support in the form of procedural documentation
Benzer İş İlanları
IT System Administrator
Sistem Uzmanı
Bilgi Teknolojileri / IT Uzmanı
Bilgi Sistemleri Uzmanı
Bilgi İşlem Sistem Yöneticisi
Sistem ve Network Kıdemli Uzmanı
IT System Administrator
Networking Pre-Sales Specialist
Service Desk Uzmanı
Bilgi Teknolojileri / IT Uzmanı - IKEA Ümraniye
Bilgi Sistemleri Uzmanı
Sigma Group IT & Network Specialist
Bilgi İşlem Uzmanı
Allianz Partners Helpdesk Specialist - 1 Year Contractor
IT International Support Specialist
IT Governance & Budget Responsible
Senior IT Specialist
Service Desk Uzmanı
IT High Level Control Engineer (Application Spprt)
IT Onsite Support
