Process Development Coordinator İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
QUALIFICATIONS
- Having a Bachelor’s degree,
- Minimum 7 years of experience in process management or customer experience area,
- Strong written, verbal communication skills in English,
- Excellent presentation skills and proficiency in MS Office programmes and knowledge about process management tools,
- In-depth knowledge of process design,
- In-depth knowledge of customer relationship management software and call management systems,
- Strong analytical thinking and problem solving skills,
- Detail oriented with ability to review and analyze a large volume of data,
- Proven ability to successfully collaborate cross-functionally to achieve business objectives.
JOB DESCRIPTION
- Execution of the company’s SBC OTT processes following the procedures and business flows,
- To prepare process maps, project plans, workflow charts and all other related documents,
- To monitor and report process improvement and development projects,
- To determine the effect of process improvement activities on customer experience maps and to carry out the necessary studies with the relevant team member,
- To carry out analysis that increase efficiency and reduce costs,
- To carry out project analysis on digital transformation and to take part in the digitalization steps,
- To check the compliance of business operations with the procedures and standards of the institution,
- Defining and tracking key performance indicators (KPIs) related to the processes,
- To ensure coordination between departments and to manage projects,
- Performing root analysis and making action plans to be corrected when necessary,
- Creating analysis and activity reports and presenting them to senior management,
- To provide written and oral reports periodically about the work of the team,
- Preparing its budget with its justifications every year and submitting it to the upper unit,
- To ensure that the activities in the field of duty and responsibility are carried out following the definitions and instructions of the existing internal control system,
- To be able to use the necessary tools and equipment for the realization of activities,
- To have the necessary decision-making and problem-solving qualities to carry out its activities in the best possible way,
- Evaluating the current state of business processes and determining their requirements.
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