Senior Field Service Sales Engineer İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
TPI is the largest U.S.-based independent manufacturer of composite wind blades for the high-growth wind energy market supporting global wind turbine manufacturers. TPI operates composite products manufacturing facilities in North America, Europe and Asia.
Our products excel where high strength, light weight and durability are required. TPI has over five decades of innovation and expertise in manufacturing large-scale composite structures of highest quality at a competitive total delivered cost to our customers. Our advanced composites manufacturing technology allows us to build near aerospace grade parts at industrial prices.
We are looking for an enthusiastic and talented engineer to join us as a “Senior Field Service Sales Engineer” with in Field Service Sales Department. The role is based in Sasalı, İzmir.
What will be decisive:
- 5 years of experience in a commercial/customer oriented position in international industrial or customer service businesses (preferred: service suppliers to the energy sector)
- BS or MS in engineering, business administration or equivalent, preferably combined relevant technical background
- Ability to resolve conflicts; involving internal and external parties, negotiation, conflict handling and stakeholder understanding
- Ability to enhance customer satisfaction; Whenever possible you establish and develop successful relations with customers
- Understand our market drivers; the needs of our customers and perform excellent customer communication
- Know the value chain and key processes
- Ability to select/retain/develop leaders/customer service managers and build the function
- Negotiation experience at executive management level (resolve dispute relative to service and warranty-cases)
- Mastering relationship building (i.e. to head of asset mgt. by key accounts)
- Specialized in reviewing and assessing contractual proposals in accordance to operations
- Read, understand and communicate site performance measures on a very detailed level, i.e. availability and yield
- Ability to understand the customer’s needs and translate it into a win-win contractual setting
- Account Management: ability to challenge and influence the needs of our customers and build, maintain and develop the account relationship.
What will be your contributions:
- Establish the cost base and specifications for sales.
- Provide Sales with the support needed in the team selling approach.
- Alignment of Sales Team towards Priority customers. Secure right priorities.
- To the extend execution responsibility of after market sales is delegated to Technical Sales Management:
- Secure world class customer relationship, leading to increased customer satisfaction and renewal of service contracts
- Support and secure that the Service organization respond to customers’ needs and capture sales opportunities across the Sales Management function.
- Support the Sales Management function with renewal of Contracts.
- Selling extended contracts, take on T&M, training and other after market sales to the extend it is not performed by Sales Management within a Region.
