Technical Support Engineer İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Technical Support Engineer
OMRON Corporation is a global leader in the field of automation based on its core technology of "Sensing & Control + Think."? Established in 1933, OMRON has about 36,000 employees worldwide, working to provide products and services in more than 110 countries and regions.
In the field of industrial automation, OMRON supports manufacturing innovation by providing advanced automation technology and products, as well as through extensive customer support, in order to help“Create a better society”.
We are looking for a new team member to join us and enjoy being a part of our success and growth in Turkey.
Knowledge, Skill
- Associate degree or preferably university graduation from departments of Control /Automation, Mechatronics, Electrical/Electronics Engineering
- At least 3 years experience in technical support of automation products
- Experience in providing technical support to customers remotely
- Good technical knowledge about Frequency Inverters, Servo Systems and Motion Controllers
- Able to understand technical manuals, specification and having troubleshooting skills
- Able to create technical documentations
- Have a programming capability to create samples with ladders/structured codes if needed
- Having experience in working closely with the sales team
- Knowledge of MS Office applications
- Have fluent English skills
- Able to manage customers issues on the phone
- Provide technical help desk support to customers about our products & applications, the implementation process, application related use and customer product issues
- Ensure customer questions are answered in a proper and reliable manner, coordinate and manage the information process and if necessary use the capacity and technical knowledge from colleagues
- Provide training to internal and external customers in use and implementation of our products and applications in line with the Omron policies and procedure
- Maintain and ensure product knowledge and gain new product knowledge in a pro-active manner
- Provide input from a technical perspective on improvements to meet customers needs and share knowledge with colleagues about customer information throughout the region or market
- Ensure proper reporting and registration of customer information for the assigned products and customers
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