CRM and Customer Journey Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
General Skills:
- Bachelor’s degree in one of the related 4 years Engineering or Business Management
- Minimum 3 years experience in CRM Operations
- Fluent in English
- Proficiency in MS Office
- Experienced in analyzing CRM data, process design and project management
- Analytical thinking, foresighted, has process design and development competencies
- Good team player with coordination and open communication skills
- Have Kaizen philosophy and daring to change
- Completed military service for male candidates
- Microsoft Dynamics CRM knowledge, experience in different areas of marketing and automotive experience are assets.
Job Description:
- Designing and managing all CRM platforms in coordination with IT department, for online / offline customer touchpoints, and providing to use the systems by all co-workers
- Organising all CRM Trainings for different departments and dealers. Guiding dealers to use CRM systems effectively to get maximum efficiency
- Close monitoring of dealers' performance, monitoring and developing related KPIs, reporting those to different departments, increasing the efficiency of performance monitoring
- Monitoring and improving sales and after sales lead mangement activities
- Improving the customer database in terms of quality & quantity, improving the processes and the system to obtain more meaningful data
- Planning and executing 1to1 communication activities (SMS, e-mail), designing and implementing marketing automation campaigns
- Identifying pain points by analyzing the feedbacks from customers and business / process owners for ideal customer journey design and continuous improvement. Following and supporting countermeasures.
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