Customer Experience Manager İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
“Would you like to have your place at Allianz, the choice of those who care for tomorrow?
Due to the COVID-19 crisis we are experiencing around the world, as agile Allianz Turkey, we have developed our recruitment and orientation processes and moved them to the virtual environment. “Because Allianz is always with you, just to keep you well, with your loved ones.
Allianz is a huge family with 148 thousand young and dynamic employees in 70 countries. And in this family, everything begins with passion. If you want to progress towards your goals with passion, to have fun while working and discovering, and to enjoy success with a huge team, we are looking forward to have you with us!
Because, at Allianz we work with a diverse and inclusive workforce, we believe in agile operating model, always searching for more effective ways to do things by eliminating hierarchy, and we are proud to be an employer to offer equality of opportunity at all times. It does not matter where you are from, who you love, or what you believe in. Our goal is to make sure every one of us contributes to our work, with the same level of passion.
General Qualifications
- If you have at least a Bachelor's degree
- If you speak fluent in English (both written & verbal),
- If you have analytical, strategic thinking and problem solving skills
- Having a minimum of 5 years of work experience in the insurance industry or different sectors (Customer experience and management is preferred)MS Office programlarını iyi düzeyde kullanabilen
- Analytical thinking skills that can simplify complex problems and create quick solutions
- Negotiation and diplomacy skills to establish partnerships with internal stakeholders
- Having the ability to improve and produce new solutions in all different marketing processes with high determination
Job Description
- Identifying and defining the KPIs needed to perfect customer management
- Taking the necessary actions as a member of the Auto Insurance team in order to achieve the targets determined in accordance with the holistic customer experience and strategy of the company.
- Leading the implementation of the “Customer Experience” methodology and supporting team members
- Taking the necessary actions to achieve the determined NPS targets of the company
- Performing Customer Segmentation management and creating segment-based strategies and marketing activities
- Identifying and defining the necessary KPIs to perfect customer management
- Performance monitoring of all KPIs and taking necessary actions within the framework of customer management
- Carrying out actions and executing projects in accordance with the determined customer strategy plan
Do the above items describe you? Do you believe that you can passionately and successfully fulfill the job description that is right for you? Then we welcome you to apply for our “Customer Experience Manager” position.
Due to the Covid-19, we've updated our processes as agile Allianz Turkey. We developed our recruitment and orientation processes and moved them to the virtual environment. We protect the health of our colleagues and candidates and support this with our new business processes. "Because Allianz is always with you so that you and your loved ones are good! #TutkuylaYürüyenlerinYolu #AllianzTürkiye
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