Customer Service Executive İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Description
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high-quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity, equity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.
Purpose
- · Coordinating Customer Service Team and help Sales Team to ensure HE customers getting the good level of support.
- · Continue to build strong relationship with existing customers.
- · Owning operational processes/activities and following up with the team.
- · Managing external resources on ad-hoc needs.
What you will do
Working with the Sales team and Customer Service team to coordinate digital deliveries for the Pearson products, and ensure the customer is getting the best level support from the CS team. You’ll be working closely with the Customer Service team and monitor their works and identify the common issues and help them to resolve it more easily.
Gathering data driven insights about Pearson and 3rd party platforms to be able to provide user trainings, both internal and external.
Providing E2E support for Turkish customers to enable integrations on their LMS platforms.
Building strong relationships with digital learning departments of the universities
Qualifications
- · Bachelor’s degree in Computer Education and Instructional Technology or related.
- · Experience of learning technologies used in HE (LMS – Moodle,Blackboard etc, LTI)
- · Proficient in MS Office Suite
- · Great attention to detail, ability to work under deadlines in a fast-paced environment.
- · Good command of English
- · Have the ability to work in a stressful environment
- · Excellent communication skills
- · Technical Documentation skills, process design skills and follow-ups.
- · Interested in Technology especially in EdTech.
- · Min 2 years experience in a similar role.
Location:
· Turkey
Reports to Technology Operations Manager Turkey
Title:
Customer Success Analyst - HE
