Customer Service Specialist İş İlanları

GENEL NİTELİKLER

Together we can make a difference

At Getinge we are dedicated and passionate about helping our customers save lives and ensure excellent care. We provide innovations for operating rooms, intensive-care units, sterilization departments and for life science companies and institutions.

A career at Getinge will provide career opportunities that both inspire and challenge. Here, you can make a difference every day.

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world’s most desired medtech company.

We are looking for a team member to join our Company as a “Customer Service Specialist”.

Qualifications

University Degree
Minimum 2 year of experience in Customer Service, Sales Support, Logistics or similar positions
Strong interpersonal & communication skills
Excellent written and verbal communication skills in English
Advanced computer skills particularly with MS Office (Excel, Word, Power Point)
No military obligation for male candidates
Analyze, support, and drive corrective actions
SAP or ERP Knowledge is preferred
E-invoice knowledge is preferred

Job Description

Responsible for all local sales e-invoicing transactions in SAP by checking the requests of orders.
Perform all maintenance contracts, engineering/service order checks and create invoice documents in SAP by making calls to related hospitals.
Send e-invoice (e-invoice/e-archive/e-export and manual versions) documents created in SAP to GIB, follow and resolve any errors.
Send hard copy invoices to customers via cargo companies when needed.
Follow up invoice cancellation approvals and perform invoice cancellations in SAP.
Post invoices to accounting, solve errors.
Make daily system controls for invoices and posting.
Share invoice documents with the divisions, warehouse and customers together with the necessary supporting documents according to the requests.
Perform weekly and monthly e-invoice and SAP invoice controls.
Communicate with the integrator company for E-Invoice processes, invoice designs and developments.
To follow up the elimination of errors, open tickets for new requests in line with new requirements and follow up.
Manage, create new customer master records in SAP and Contract Management system together with the necessary documents, check approvals, make necessary.
Send daily stock reports to divisions.
Check return invoices sent to the daily portal and forwarding them to the relevant connections.
Create maintenance contracts into SAP.
Ensure that customer problems and complaints are resolved in line with company strategies and standards based on the subjects in the job description, or to direct them to the relevant units.
Find solutions to the problems experienced systematically, to apply to the necessary places for improvement.
Investigate and respond in a timely manner to all customer requests and understands business needs & urgency of business and follow-up.
Communicate with internal departments (sales, logistics, quality) about operations and documents.
Prepare reports if needed.
Perform other related duties as required or assigned.
Ensuring full compliance procedures, guidelines & policies.

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