QUALIFICATIONS AND JOB DESCRIPTION
With more than 14,000 employees on five continents , KUKA is one of the world's leading suppliers of industrial robots and systems and systems engineering. Since its founding more than 100 years ago, the company stands for innovations in machine and plant engineering. We are searching for a new employee located in Istanbul in the position of:
Order Processing Customer Service (m/F)
Your responsibilities:
- Process ownership of complete cycle from customer orders to invoice. (ensure correct delivery time, create order, create purchase request, booking goods intake, create delivery notes, custom clearance, and customer invoices,)
- Organization of domestic or abroad repair services
- Following up and documentation of warranty cases
- Inventory and stock management of inventory and parts stock (incl. income of goods, packaging, shipment, …)
- Coordination with logistic partners (organization and tracking of deliveries, import-export documents)
- Alignment with Finance Department: Overdues, invoicing, tax topics, etc.
Your qualifications:
- Higher education, vocational school or university graduate preferably from technical branches
- SAP knowledge/experience is an important asset
- Minimum 2 years of experience in an administrative/sales/technical assistant position preferably in a multinational company
- Good command of both written and spoken English
- Ability to prepare presentations and reports using MS Office applications (Word, Excel, PowerPoint )
- Sales and marketing vision to obtain 'customers first' philosophy while receiving and answering calls from internal or external customers.
- Excellent coordination, planning, problem solving, able to work under pressure
- Advanced organizational and communication skills with attention to details and deadlines
- Ability to re-prioritize and work with multi-functional tasks
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