Head Butler İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Duties & Responsibilities
- To be fully aware of the hotel information in terms of services offered, opening times, location of venues etc. in order to provide guests with accurate information.
- To ensure that the team receives and performs Pre-shift line up (handovers) from shift to shift, and the information flow is consistent and full information is given/taken.
- To contact the guest after reservation is made to determine their preferences and to anticipate their needs (obtain preferences for pillow, newspapers, dietary requirement, organizing tours, errands, etc.).
- ETA’s and ETD’s to be collected on a daily basis for the next day arrivals in order to provide luxury arrival and departure experiences and ensure arrival and departure experience is as per MOHG standards.
- Address special guest preferences recorded in guest history profiles.
- To reading guests body language and listening their voice to be aware of their needs, to anticipate what they need before they ask.
- To watch and find patterns by closely monitoring guests’ habits.
- To work and liaise closely with the Reception, Concierge, Housekeeping, Valet and In Room Dining departments in ensuring a seamless guest experience.
- To conduct “room check” for all arrival as well as to ensure amenities and guest preferences are in place prior to guest arrival, including welcome letters and handwritten tent cards.
- To actively create ideas and seek opportunities to consistently strive for the best MOwow moments for memorable moments.
- Schedule routine inspections to all butler areas including occupied and non-occupied rooms.
- Inspect guest rooms and pantries on a regular basis to ensure guest preferences are met.
- To promote and ensure that MOHG standards of Legendary Quality Experience and Guiding Principles are enforced.
- To contact guests prior to arrival to deliver the personal requirement to the room.
- To orientate room features and to serve welcome drinks.
- To handle all business services requests
- To unpack/pack guests’ items.
- To arrange laundering requests.
- To assist in taking and serving Food and Beverage in-room dining requests
- To replenish Food and Beverage amenities.
- To provide shoe polishing service.
- To handle booking of tickets/theatres/events and limousine services.
- To assist with suite/room moves.
Requirements:
- Minimum 5 years’ experience in a similar capacity in a luxury hotel environment with 3 years at supervisory level.
- Must be a self-starter, coach & mentor who can inspire the team to perform their best
- High level of integrity, enthusiasm, dedication and support for continuous improvement
- Flexible management style to meet challenge of a changing work environment
- Advanced level of Turkish and English
- Preferably a third language
- Post-Secondary education
- Good Housekeeping and Guest Relations knowledge
- Good organizational skills
- Good level of engagement with Residents
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