Provide a bridge role between IT and the business, communicating and, indeed, translating between different perspectives or views about business operations using different vocabulary to match those views.
Communicate and translate required business process capabilities and outcomes effectively between business process areas and supporting departments.
Ensures proper coordination between the IT organization, process development department and process owners by making process development department define conceptual and logical levels of details.
Determine and document the impact of process changes for the process owner at system level.
Work within guidelines driven from enterprise architecture by the business process architect when determining the current "as is" state of a business process, and update current-state business process documentation as needed.
Understand at a high level how implemented applications support business processes under consideration for change.
Contribute to the definition, development, implementation and maintenance of the business process improvementmethodology to be employed.
Input process model and rule changes into Business Process Management Systems (BPMSs) and other Business Process Management Tools (BPMTs).
Educate process stakeholders on how to identify and solve process challenges through the simulation of different scenarios and advanced optimization techniques.
Requirements
Bachelor's degree in computer science, industrial engineering, business, system analysis with related business discipline experience.
Advanced proficiency in written and verbal English.
Minimum 5 years of process improvement experience, especially experience that leverages technology as part of the solution.
Hands-on experience with process modeling, analysis and simulation tools.
Business domain experience in the process areas being supported.
Excellent interpersonal, verbal and written communication, including great presentations.
Able to facilitate small groups in workshop settings.
Ability to work within high-performing virtual teams and highly collaborative.
Builds excellent relationships with key internal and external customers based on trust and confidence.
Interested in both short-term results and long-term goals.
Processes strong intellectual integrity.
The ability to translate business goals and metrics into business process outcomes and related business cases for specific projects.
Background in root cause, bottleneck, impact and other process (not systems) analysis methods.
Knowledge of finance, accounting, valuation and metrics development; statistical analysis skills are a plus.