Customer Services Engineer İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
We are seeking for a ‘Customer Services Engineer' with below qualifications to work for our company İnci GS Yuasa Aku Manisa Plant in Customer Experience Department.
• Graduated from Engineering Faculties of the Universities
• Min. 1-2 years of experience in total
• Advance English (Min. C-1 Level),
• Team player , good communicator analytical thinker,
• Residence in Manisa or İzmir is required.
• No military obligation for male candidates.
• No restriction to travel
JOB DESCRIPTION
- Responsible for Domestic / Export After Sales Services.
- Controls and reports faulty products sent to the facility from regional dealers or other sales channels with the relevant people (technical service, quality, R&D, engineering).
- Ensures that the returned products that have been examined are rendered unusable (scrap) and delivered to the scrap warehouse.
- Ensures that all customer complaints (information on implementation and / or result) are handled correctly, documents related to ISO 10002 Activities are prepared and records are kept.
- Coordinates PQR and 8Ds, bridges the Sales and Quality departments in returns, closes 8Ds when necessary actions are taken for a solution, or creates records for archiving by closing them on the customer side.
- Provides the organization of technical and vocational skills training as needed by the services, sales points and other stakeholders in the field, with the technical service.
- Determines and monitors projects for the development of industrial battery customer experience systems / processes.
- Organizes monthly Customer Services Committee meetings and informs the manager by making the necessary preparations.
- Prepares monthly Customer Claims report
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Arge Uzmanı - Yeni Ürün ve Proses
Arge Uzmanı - Proje
