International IT Operations and Support Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
- Excellent command of written and spoken English,
- Bachelor’s degree in Computer science or Engineering fields,
- At least four years of experience in IT support,
- Very well versed in support of end-user IT devices and services (Computers, IOS, Windows, Office 365, Printers, IT infrastructure, etc.),
- Knowledge of Active Directory, DNS, Group Policy, DHCP, Domain, User concepts
- Basic knowledge of IT network systems; Switch, TCP/IP, WAN, LAN, Firewall, etc.
- High-level problem solving and troubleshooting skills,
- Team-oriented and have high communication skills,
- Able to work in a customer-focused manner and has a business ethic regarding confidentiality and responsibility,
- No travel restrictions, able to travel abroad frequently.
Responsibilities
- End-user IT Support for international FLO stores and office staff,
- Analyze and solve requests/incidents created by international users.
- Managing IT inventory and assets internationally,
- Following IT purchases with the procurement department,
- Taking part in IT projects, supporting roll-outs on-site if required,
- Creating IT knowledgebase documents and end-user manuals,
- Organizing training for local IT specialists,
- Planning store opening steps,
- On-site installations of the new store opening,
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