Majorel Türkiye HR Systems & HR Analytics Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Mayen provides call center and value-added customer relations services for leading institutions in Turkey and the world.
Among these services; Outsourcing Services such as Customer Services, Customer Experience and Business Insights, Robotic Process Automation (RPA), Digital Training and Development Systems, Social Media Tracking System, Human Analytics, Customer Journey Map, Voice Of The Customer, Human Resources Services, Payroll Services, Accounting and Testing Services are available.
Mayen; with more than 3500 teammates in 12 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.
The sectors we currently serve are retail, e-commerce, banking and finance, telecommunications, airline and travel, high tech and IT, media and entertainment, and energy and utility.
The place where big ideas and smart solutions meet to create a perfect customer experience: Mayen!
We succeed together, we have fun together.
We attach importance to open communication.
We are a fun, young and dynamic team.
We value our team.
We provide a safe, inclusive, respectful and fun working environment.
General Qualifications:
- Bachelor's degree, preferably a Master's degree in related area
- 3-4 years professional experience
- Have advanced knowledge of English
- Good knowledge of MS Office
- Having advanced analysis competence, presentation skills, process and system perspective
- Able to work as a team player progress with a cooperation perspective
- Able to work with solution and goal oriented
- Taking initiative and decision making skills
- Have a customer-oriented service approach
- Progressing with a detail-oriented perspective
- Open to feedback
- Adaptable to change quickly
Job Description:
- Determining the right Human Resources software systems in line with the needs of the organization and carrying out studies for the digitization of processes,
- Ensuring the improvement of the employee analytics project in line with company objectives (data quality, inter-system integration, dashboard designs, etc.),
- Ensuring continuous analysis of the employee analytics project to support the organization's decision-making mechanism, monitoring the actions and results with the relevant units,
- Developing and improving recruitment processes and systems, taking into account the candidate's experience and internal customer satisfaction,
- Supporting the creation of KPIs to achieve digitalization and optimization goals and monitoring these processes,
- Carrying out market research on the improvement of the systems and processes for which it is responsible, and following the relevant technologies.
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