QUALIFICATIONS AND JOB DESCRIPTION
Title: OTC Specialist
Location: Ataşehir
Qualifications:
- Bachelor’s degree
- Minimum 1-2 years of experience in Customer Services, Supply Chain experience is an asset
- Experience in SAP and MS Office Applications
- Fluent in English, German is an asset
- Strong interpersonal/organizational skills
- Ability and willingness to work in a team
- Demonstrate Customer Focus: Act to deliver customer value while achieving profit table business results
- Collaborate for achievement: Seek and act upon value-adding opportunities for collaboration within and across units
Job Description:
Core tasks:
- Adherence to and compliance with all BASF guidelines and procedures.
- Take full ownership/responsibility and ensure that all back-office processes from customer order receipt to payment receipt.
- Ensure a customer focused business environment, taking BASF’s business interests into account.
- Customer contact person.
- Keep confidential information secret and protected against unauthorized access by third parties.
Strategic and Operational Responsibilities:
- Order processing of all transaction type orders and order confirmations to customers.
- Order Backlog Management.
- Proactive order monitoring and keeping customers updated with regular information pertaining to orders and shipments.
- Preparation and organization of any kind of necessary license and registration documents to have the orders released.
- Follow up of the transport phases from the system and also with the local agencies of the carriers and keeping the customers updated.
- Follow up of the documentation and managing the corrections if needed.
- Posting of the docs to the customer or to the bank as per the payment term.
- Process Non-Conformances (NCM) as agreed with the related Sales Departments.
- Regular information exchange with Sales Departments.
- Files all relevant documents.
General Responsibilities:
- Communication with the customers / colleagues in order to maintain and sustain good relations.
- Active representation of BASF’s interests.
- Setting an example and communicating to corporate values and principles of the BASF Group.
- Contribution to maintaining the long-term competitiveness of the BASF Group.
- Actively participate in Monthly Sales Management Meetings
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