Spare Parts Technical Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
- Bachelor degree in Business Administration, Economics, Engineering or related fields
- Minimum 2-3 years of experience in Aftersales environment
- Analytical mindset with business focus
- Perfect command of English (German is a plus)
- Advanced in MS Office applications
- Strong interpersonal skills, excellent communication skills
- Multi-tasking character and a good team-player
- Flexible, adaptive and solutions-based approach
- Managing all Spare Parts Technical inquiries
- Analyzing incoming inquiries from dealers and finding ways to improve inquiry quality
- Controlling documentation errors within (Xentry) After-Sales systems and reporting to Headquarter
- Supporting the departments (Import, Spare Parts Quality etc.) for technical investigations / information
- Leading new vehicles’ launch management on the After-Sales operations side by planning initial spare parts lists
- Planning and updating required workshop equipment lists regarding to dealers’ standards
- Performing service contracts business in coordination of Marketing team
- Responsible from Asset PC system for managing all service contracts business at MBO and dealer sides
- Preparing maintenance, repair and service packages for local marketing activities
- Performing service contracts reporting for bonus calculations
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