After Sales –Technical Customer Support Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
QUALIFICATIONS:
- Bachelor’s Degree in Electrical Electronics, Electronics and Communications Engineering, Mechanical Engineering, Industrial Engineering or other related departments,
- 2+ years of experience in a Customer-facing engineering or technical support role,
- Master’s Degree is a plus,
- Excellent command of written and verbal English,
- Second language preferably German or French will be an asset,
- Competent in MS Office (Excel, Word, PowerPoint),
- Preferably entry level of SAP knowledge,
- Preferably good level of JIRA knowledge or any customer issue tracking database solutions i.e CRM,
- Good knowledge of current technologies for Display solutions,
- Excellent relationship and negotiation skills necessary,
- Strong presentation, oral and written communication skills,
- Must possess sound analytical, organizational and problem solving skills,
- Confident self-starter. Able to learn quickly, use your own initiative and be motivated to get the job done effectively
- Use a consultative, positive, solution-focused mentality at all times with a proactive and can-do attitude,
- Having a good sense of responsibility, communicative competence, and teamwork skills,
- Analytical and result oriented,
- Efficient time management skills,
- The power to make technical analysis,
- Active, interrogator and self-confident,
- No travel restriction,
- No military obligation for male candidates,
- Will be able to reside in Manisa/İzmir region.
JOB DESCRIPTION:
- As a Customer Technical Support Specialist, you will be responsible for handling the main technical support questions and problems from existing Customers with purely technical issues. The Customer Technical Support Specialist will have responsibility for the internal ticketing system and ensure all issues from field are addressed either by responding hands on, handing over to related teams, or by escalating to management,
- Receive, analyze, and answer all customers’ requests, questions, warranty claims, and clarifications regarding the maintenance,
- Conduct site visits to resolve all breakdowns and to ensure customer satisfaction when it is necessary,
- Contact the quality control department to analyze the breakdowns cause roots to take the preventive actions accordingly,
- Coordinating internal technical teams from receiving the problem , until delivering the solution(s) to customer/field and strictly following the status of each complaint and inform customer accordingly in a timely manner,
- Preparing weekly and monthly reports for main activities,
- Preparing technical reports to customers,
- Following service activities of key customers and figure out the main issues from field service data. Based on field data, plan inspections/analysis in order to understand the possible root cause and improve the situation together with technical teams.
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