Customer Service Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
- Bachelor's Degree in Business Administration, Foreign Trade departments or relevant fields,
- Min. 3 years of experience in customer service and sales operations (automotive industry experience is a plus),
- Proficiency in MS Office applications, especially MS Excel is a must,
- SAP SD system experience is an asset,
- Export custom operations knowledge is a plus,
- Excellent verbal and written skills in English,
- French is a plus,
- Strong analytical and problem-solving skills,
- Good team player, strong communication and expression skills in an international environment,
- Strong customer service orientation,
- Willing to take the initiative and responsibility,
- No military obligation for male candidates.
Job Description
- Being responsible for all customer service tasks and sales operations.
- Working closely with sales, pricing, and logistic departments regarding all customer-related issues,
- Being responsible for processing orders, returns and requests in SAP correctly and issuing related confirmation to customers,
- Follow up free trade zone shipments and customs operations for domestic customers,
- Planning of delivery creation to warehouse and following up the process and setting customer service completion in SAP,
- Ensure customer satisfaction and provide professional customer support,
- Providing feedback on the efficiency and taking active role of the customer service process improvements,
- Preparing monthly and daily sales and outbound delivery reports,
- Follow up and get supportive actions to reach customer service KPI targets.
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