Provide a bridge role between BT and the business, communicating and, indeed, translating between different perspectives or views about business operations using different vocabulary to match those views.
Communicate and translate required business process capabilities and outcomes effectively between business process areas and supporting departments.
Ensures proper coordination between the BT organization, process development department and process owners by making process development department define conceptual and logical levels of details.
Determine and document the impact of process changes for the process owner at the system level.
Work within guidelines driven from enterprise architecture by the business process architect when determining the current "as is" state of a business process, and update current-state business process documentation as needed.
Understand at a high level how implemented applications support business processes under consideration for change.
Contribute to the definition, development, implementation and maintenance of the business process improvement methodology to be employed.
Educate process stakeholders on how to identify and solve process challenges through the simulation of different scenarios and advanced optimization techniques.
Qualifications
Having experience with planning, prioritizing and supporting multiple assignments and projects simultaneously (ability to multi-task).
Bachelor's degree in computer science, industrial engineering, business, system analysis with related business discipline experience.
Excellent command of English (both written and spoken).
Strong MS Excel skills
Excellent interpersonal, verbal and written communication, including great presentations.
Strong organizational skills and ability to work independently (self-motivated, process oriented) with minimal supervision.
Experience analyzing quantitative data and preparing charts.
Business domain experience in the process areas being supported.
Ability to work within high-performing virtual teams and highly collaborative.
Builds excellent relationships with key internal and external customers based on trust and confidence.
Interested in both short-term results and long-term goals.
The ability to translate business goals and metrics into business process outcomes and related business cases for specific projects.
Knowledge of finance, accounting, valuation and metrics development; statistical analysis skills are a plus.