End User Support Engineer İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Responsible for providing “best-in-class” customer experience for collaboration and digital workplace technologies. You will be expected to leverage new technologies and analytics to continuously improve the customer experience. This position will be responsible for both working directly with customers, as well as providing technical leadership and to facilitate the adoption of new technologies and tools.
Roles and Responsibilities:
In this role, you will:
- Respond to and track reports from internal and external customers.
- Provide initial triage, with goal to handle more issues over time with familiarity/skillset
- Oversee defined IT processes ensuring correct execution; identify and communicate issues and variances when found
- Interact with customer systems (logins, copying down files, configuring software, etc.)
- Enter bugs and feature requests in tracking systems
- Documentation of problem-solving steps into a growing knowledge base.
- Track distribution of support issues to look for optimization possibilities.
- Identify processes and applications having problems, scan through error logs and source code, help determine reproduction paths.
- Investigate of software crashes, with potential to code bug fixes.
- Proactively reduce future support burden through identification of improvement opportunities
- Resolve day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives
- Participate in key initiatives as a project member executing defined tasks to achieve defined project goals.
Required Qualifications:
- Bachelor's Degree in Computer Science or relevant education or background
- Min. 3 year experience as a Site Service Engineer /Technician in sustainment engineering, technical customer support, or software development
- Hands on operations experience with multiple application, OS and network level support
- Experience with basic computer networking and common end user trouble shooting
- Experience with Windows, Mac, iOS, Android operating systems
- Good Level of English
- Networking skills - Cisco switches, Access points, wireless, connectivity
- PC's installation with Windows 10 prof, office support to users.
- Main task is provide IT support to the factory in all the projects to be implemented and keep the services up&running in the factory
- Server management - Azure , windows server, AWS knowledge
- Very limited travel is expected, possible to support in some projects to other country , maybe one or two travels per year
Desired Qualifications:
- Ability to manage to aggressive deadlines while staying true to strategic outcomes
- Ability to communicate effectively with technical and non-technical communities
- Ability to understand and communicate complex business, and technical concepts clearly and accurately
- Demonstrated customer focus
- Project management skills; demonstrated ability to deliver on-time and on-budget
- Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions
- Excellent communication skills and the ability to interface with customers with confidence and clarity
- Ability to work independently on projects and a sharp eye for detail
- Highly collaborative, team-oriented individual
- Positive, enthusiastic and confident attitude
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