Customer Experience Executive İş İlanı
İşveren Hakkında
- İstanbul(Asya)(Ataşehir)
- Taşımacılık
GENEL NİTELİKLER
Qualifications:
- Bachelor’s degree in/focus on Business Administration, Supply Chain Management, Engineeringor relevant education.
- Experience in the international business environment
- Advanced level of English
- No military obligation for male candidates
- Supply Chain Process Knowledge
- Customer/Account Management Tools experience is a plus
Job Description:
- Monitoring and Deep-Dive Analysis on Customer Feedbacks
- Analyzing trends in customer dissatisfaction and ensuring service improvements and learning’s take place
- Preparing analysis reports and conducting case studies to improve customer experience.
- Being voice of our customers by sharing feedback internally to drive a continuous improvement of our customer experience and products
- Following, evaluating and reporting market conditions and trends
- Creating Alternative innovation & gogreen projects for new business opportunities
- Certified Trainings for the country
- Certified Trainings Tool Deployment
- Supporting the implementation of the renewal processes in a standardized way
- Assisting in the determination of country targets and following and reporting the program KPIs
- TOM (Target operating Model) Deployment
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