Customer Experience Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
We are looking for a team-mate as a Customer Experience Specialist to join our Marketing Team.
We will grow stronger with you, if you have;
- University degree in Engineering, Business Administration or Economics is preferable
- Previous experience in call center, customer service operations or customer experience departments
- Planning, organizational and decision making ability
- Strong interpersonal and communication skills
- Strong analytical and problem solving skills
- Demanding customer management skills
- Teamwork and collaboration
- Capable and calm problem solver
- Understanding needs of the market and customers
- Strong knowledge of MS Office Applications
- Fluency in written and spoken English
- No military obligation for male candidates
What you could do for Customer Experience Team;
- Draw experience maps for the customer experience processes and determines the communication to be made with the customer at all written channels ( Social Media, Webchat, Chatbot..)
- Prepare the necessary infrastructures for timely and complete channeling of experience, creating of all content served in written channels, editing of texts, written notifications ( such as sms, e mail ) and managing the right job on the right channel.
- Tracking customer experience best practices, develop projects that will improve the end to end customer journey and follow up the actions to be taken by other teams
- Interpret and synthesize customer feedback from various sources (customer surveys, operational data, call center data, social media and customer research..)
- Also responsible for quality KPI’s of Call Center agents and lead quality control and training teams
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