Majorel Türkiye Training & Development Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Mayen provides call center and value-added customer relations services for leading institutions in Turkey and the world.
Among these services; Outsourcing Services such as Customer Services, Customer Experience and Business Insights, Robotic Process Automation (RPA), Digital Training and Development Systems, Social Media Tracking System, Human Analytics, Customer Journey Map, Voice Of The Customer, Human Resources Services, Payroll Services, Accounting and Testing Services are available.
Mayen; with more than 3500 teammates in 12 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.
The sectors we currently serve are retail, e-commerce, banking and finance, telecommunications, airline and travel, high tech and IT, media and entertainment, and energy and utility.
The point where big ideas and smart solutions meet to create a perfect customer experience: Mayen!
We succeed together, we have fun together.
We attach importance to open communication.
We are a fun, young and dynamic team.
We value our team.
We provide a safe, inclusive, respectful and fun working environment.
General Qualifications
- Bachelor’s degree in related area
- 2+ years experience
- Excellent knowledge of German or English
- Able to work as a team player progress with a cooperation perspective
- Able to work with solution and goal oriented
- Taking initiative and decision making skills
- Have a customer-oriented service approach
- Progressing with a detail-oriented perspective
- Open to feedback
- Adaptable to change quickly
Job Description
- Analyzing training development needs for Customer Representatives, designing, implementing and managing development programs,
- Following new training methodologies, disseminating them throughout the operations in line with the needs of the organization,
- Ensuring that the necessary studies are carried out to increase the content and quality of the training materials in the trainings created for Customer Representative positions in line with the needs of the organization,
- Ensuring that studies are carried out to develop training modules that increase the performance, loyalty and competence of Customer Representatives and that their applications are continuously improved,
- In order to determine the training and development needs of the Customer Representatives, ensuring that the employees are surveyed at certain intervals, the outputs are analyzed and the necessary actions are taken,
- Identifying, adapting and disseminating new trainings to the company by researching the internet and other sources,
- Operation of Education Management Systems,
- Commissioning Online Education and similar advanced education systems,
- Establishment and operation of Information Management Systems,
- Establishing, operating and analyzing the results of systems for measuring the performance of trainings.
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