Customer Service Specialist (1 Year Contract) İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
- Customer orders / changes / cancellations to be managed in accordance with the procedures.
- In case of lack of stock and product allocations of customer orders ordination should be done with production planning / demand planners/customer service in different BUs/ Account Managers
- Ensure that the customer database and logistics blocks are consistent and up-to-date with Turkey plants OR different BUs
- To ensure that the accumulated customer orders that have not been shipped on time can be resolved within the framework of META Operations Department responsibilities.
- Follow-up / support OR created customer contracts backlogs in the system Daily basis with all steakholders
- Monitoring and reporting of the goods and import costs on a regular basis and monitoring the reporting of nonconformities to the relevant units immediately
- Measurement and continuous improvement of performance with KPIs
- Leading the implementation of innovations and developments in the department's business and processes
- Keeping the Department Process flow charts and procedures up-to-date
- Play an active role in the development of systems and tools used
- Owning and improving the customer complaints management process
- Responsibility for entering, processing and monitoring of complaints in a timely and complete manner
- To take all necessary measures and actions in order to have a high degree of relevance to the department in periodic customer satisfaction surveys.
- Development of good practices with alternative ways to increase efficiency of import logistics
- To support forecasting file to be filled by Account Managers / Sales Managers on time monthly.
- To Manage all operational process after contract creation by steakholders.
Preferred Qualifications
- Having good English & mother language (speaking & writing)
- Strong communication
- Cost calculation information and analytical perspective
- Be aware of changing regulations and constantly update and improve in their field
Minimum Required Qualifications
- A graduate of Business Administration, Economics, Engineering, International Relations, Foreign Trade or related fields.
- At least 2-4 years work experience in the relevant field
- Detailed information about import, customs rules, foreign trade, banking legislation and sea / land transport
- Demonstrated knowledge of SAP or similar ERP systems
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