Customer Service Specialist - Export İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Döhler is one of the leading producer and supplier of natural ingredients, ingredient systems and integrated solutions for the food and beverage industry since 1838. As Döhler Turkey has established in 1998, our company is one of the world’s market leader in its own industry.
Döhler Turkey is looking for a "Customer Service Specialist - Export" to be employed in our Istanbul Maltepe Office with following qualifications;
- Bachelor's Degree in Business Administration, Economics, Foreign Trade departments or closely related field,
- Min. 3 years experience on customer service export operations (food&beverage market experience is preferred),
- Good knowledge of MS Office and SAP,
- Excellent verbal and written skills in English,
- Good team player, strong communication skills,
- Analytical thinking with innovative point of view,
- Willing to take initiative and responsibility,
- No military obligation for male candidates.
JOB DESCRIPTION
- Creating customer notifications, follow up the process and setting CS completion in SAP.
- Being responsible for the process of customer service for export customers.
- Being responsible for sample requests, organisation and follow up feedbacks.
- Managing customer master data.
- Creating Workflows for Customer or Group requests (MSDS, specifications etc.).
- Creating contracts, orders and proforma invoices in the system.
- Follow up shipment plans for existing contracts on an annual basis and orders on a monthly basis.
- Implementing continuous monitoring and compliance with contracts, validities, order quantities and deliveries.
- Being in touch with planning department for samples/orders/ batches and availabilities.
- Managing label approval process for shipments.
- Checking requested shipment documents with customers and inform export operation team.
- Follow up overdue payments.
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