ISC Specialist
Job Description
• Coordinates and follows up of our contracted customers' shipments day to day operations with respective origins, destinations and customer from order to delivery.
• Informs our customers about DHL systems and operations
• Gives vendor education for system usage
• Ensures all work is performed according to approved procedures, standards, and specifications for operations
• Ensures complete coordination and information flow between all relevant parties like DGF origin offices, vendors, customer, GSC and ISC destination
• Ensure that all threats, pitfalls and risks are avoided, and if any envisaged or seen, solve or escalate them to the ISC Team Leader
• Ensures accurate and on time billing to related parties
• Process improvement by adapting Infor nexus developments to customers by coordinating with Performance Management Analyst & ISC Team Leader
• Provides necessary feed-back to relevant parties (customer, origins, DHL involved Business Units) for better operation flow.
General Qualifications
• Minimum of 3 years' experience in export operations within a supply chain environment
• Should possess a university degree
• Excellent written and verbal communication skills; must be fluent in English
• Strong team player and self-motivation
• General computer skills - Microsoft Office, Outlook, Excel, Infor nexus is preferable
• Outstanding customer service skills and spirit & experience in managing customer relations
• Must be flexible for working hours
• Military Service completed for Male candidates